Shipping & Returns.

ENJOY FLAT RATE SHIPPING

HillTilly Distillery ships via Australia Post for a flat rate of $20 across Australia. We can not deliver outside Australia.
Orders are typically dispatched within 48 hours after payment. Delivery times can vary from 2 to 10 days. If an email address is provided Australia Post will forward tracking information to you so you can follow your order.

Australia Post can deliver alcoholic spirits (up to 70% ABV) to the vast majority of standard delivery postcodes across all Australian states and territories, however, they do not deliver to “dry zones” and legislated alcohol-restricted areas. Because the exact list of non-deliverable postcodes fluctuates frequently based on state and local laws, there is no single static list.

The primary restricted (non-deliverable) postcodes where deliveries are generally rejected include:

Queensland (QLD): 4605, 4713, 4816, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895.
Western Australia (WA): 6710, 6713, 6714, 6716, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6761, 6765, 6770, 6798, 6799.
South Australia (SA): 5680, 5690, 5723, 5724, 5734.
Northern Territory (NT): All NT postcodes (0800–0999) are heavily restricted

Please note that delivery may not be available to these postcodes. If Australia Post cannot deliver to your address, we will notify you and promptly refund your purchase.

Important Delivery Rules:

Signature Required: Spirits are classified as dangerous/valuable goods and must be sent via Australia Post’s Wine + Signature service. Authority to leave (ATL) is typically not permitted.
Age Verification: Australia Post uses ID25 guidelines. The driver will prompt for proof of age if the recipient appears under 25, and a signature from someone 18+ is required.
Parcel Lockers/Collect: Delivery of alcohol into 24/7 Parcel Lockers or unstaffed Parcel Collect locations is generally prohibited. Packages will usually default to your local Post Office if no one is home.

Please ensure your delivery details are correct, we can not be held responsible for lost orders. We are not responsible once your items have been lodged with Aust Post. In the event that your items do go astray we will endeavour to assist you with an Aust Post claim however it will by your responsibility. For delivery inquiries or if you have not received delivery within 14 days email hilltillydistillery@gmail.com

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Return to sender stamped on the side of brown mail

RETURN PROCEDURES

At HillTilly Distillery, we are committed to quality products and customer satisfaction. If your product is faulty or your order is incorrect or missing items, please contact us at hilltillydistillery@gmail.com to start the return process. We will provide a paid Australia Post return label. Once your return is approved, we will refund or exchange the item, according to your preference. The return address is:

HillTilly Distillery

53A Olave Hill Road, Upper Sturt, SA 5156

Returns may take up to 14 days to arrive. Once we receive your item, we will inspect it and aim to process your refund within 48 hours. Return requests must be made within 14 days of receiving your order. To be eligible, items must be unopened and in their original packaging. Please keep your receipt or proof of purchase.